Customer Service Representative II - Markham Location
This is a 6-month contract role and requires individuals to work from the site.
Location / Division Specific Information
Unity Lab Services, part of Thermo Fisher Scientific, provides a single source for integrated lab service, support and supply management.
Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s business needs.
Whether they are looking to arrange for service on one instrument, or are seeking resources to manage service and support for all their labs, there is a Unity Lab Services solution to meet their business needs.
What will you do?
The Customer Service Representative is primarily responsible for the processing of external and internal customer service, parts orders requests through notifications, and external customer quotations.
As a front-line representative of the company, this position directly influences customer allegiance. This position requires extensive interaction with other departments within the company to ensure that our commitments to our customers are met.
Responds to and resolves internal and external customer requests and inquiries which involve product availability or returns, terms and conditions, vendor information, and delivery.
How will you get here?
High school diploma or GED required Bachelor’s Degree preferred
1+ years of work experience, customer service or industry-related experience preferred
Knowledge, Skills, Abilities
At Thermo Fisher Scientific, each one of our 90,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer.