Customer Service II - Contract 6 month

Customer Service Representative II - Markham Location

This is a 6-month contract role and requires individuals to work from the site.

Location / Division Specific Information

Unity Lab Services, part of Thermo Fisher Scientific, provides a single source for integrated lab service, support and supply management.

Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s business needs.

Whether they are looking to arrange for service on one instrument, or are seeking resources to manage service and support for all their labs, there is a Unity Lab Services solution to meet their business needs.

What will you do?

The Customer Service Representative is primarily responsible for the processing of external and internal customer service, parts orders requests through notifications, and external customer quotations.

As a front-line representative of the company, this position directly influences customer allegiance. This position requires extensive interaction with other departments within the company to ensure that our commitments to our customers are met.

Responsibilities :

Responds to and resolves internal and external customer requests and inquiries which involve product availability or returns, terms and conditions, vendor information, and delivery.

  • Identifies customer needs, and appropriate course of action within established performance expectations and departmental procedures.
  • Appropriately assess customer-driven concerns and escalate or resolve as needed.
  • Interacts with multiple areas including internal customers such as Operations, Technical Support, Logistics, and external suppliers to ensure timely and accurate shipment of product and issue resolution.
  • Documents transactions and performs follow-up actions in accordance with departmental standard operating processes and procedures.
  • Review and understand all departmental Functional Procedures and work instructions.
  • Assist in maintaining customer information and update AS-400 ship-to and bill-to addresses.
  • Process customer and Field Service quotation requests.
  • Creating and processing Parts returns

How will you get here?

Education

High school diploma or GED required Bachelor’s Degree preferred

Experience

1+ years of work experience, customer service or industry-related experience preferred

Knowledge, Skills, Abilities

  • Proficient in Microsoft Office Suite, (Word, PowerPoint, Excel and Outlook), AS400 and Lotus Notes
  • Displays a customer service orientation with excellent interpersonal skills
  • Demonstrates superior communication skills including probing, active listening and writing skills
  • Ability to exhibit patience and empathy to diffuse customer dissatisfaction
  • Proactive problem solving, attention to detail and decision making

At Thermo Fisher Scientific, each one of our 90,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer.

Schon seit 04.04.2022

Geschlossen 13.07.2022

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