Resident Services Assistant

JOB DESCRIPTION

  • Meets and greets arriving guests, engage each guest as a unique individual and listen attentively to their requests.
  • Perform accurate check ins and check outs of guests daily
  • Answer the telephone in a timely and professional manner
  • Reviews the arrival list daily and assists in preparing and distributing welcome amenities
  • Escort VIPs to their rooms and check them in before their arrival
  • Attends promptly to customers' inquiries and assists them with their needs
  • Listen to guest’s complaints or concerns and resolve their issue in a timely manner
  • When it comes to complaints, provide solutions to their issues or concerns
  • Logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention
  • Acknowledge all the facilities of the hotel and knows the surrounding areas when asked for directions
  • Responsible for a cash float throughout the shift and ensuring it balances correctly at the end of shift
  • Promote a safe working environment
  • Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
  • Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
  • Comply with the Hotel Policies, Procedures and Code of Ethics
  • Performs any additional tasks which are assigned by management

JOB REQUIREMENTS

  • Be comfortable working in a team environment and should be able to motivate others to deliver quality services to their guests
  • Have good listening skills
  • Have good problem solving skills with attention to details, patience to stay polite, even in stressful situations.
  • Should be able to demonstrate effective communication skills and should be extremely well organized and behave in a professional manner
  • Be comfortable working in a team environment and should be able to motivate others to deliver quality services to their guest.
  • Be willing to take on additional responsibilities whenever there is a need, and should be able to build professional and healthy relationship with the internal members as well as customers

Keppel Land Limited

Schon seit 20.02.2022

Geschlossen 21.05.2022