This role will be focused around providing an outstanding level of customer service through a new, exciting and innovative proposition our client has launched.
In order to take the customer experience to the next level, we are providing an online 'go into store' experience, allowing the shopper to have their questions answered from home instantly through a one way video call with our helpful staff.
In order to deliver this unique shopping experience, your key responsibilities will be to engage and interact with customers, sharing your expert product knowledge and therefore driving their brand love and confidence in the product range.
You will be dealing with customer enquiries accurately and efficiently, assisting them through their customer journey and ultimately concluding in a sale.
Your primary focus will be supporting customer enquiries via the online traffic. You may also be required to support in assisting inbound telephone sales enquiries.
The exceptional service you provide will add a human element to the ever-growing online shopping experience, making this unforgettable and ultimately driving product sales and brand advocacy in the customer market.
To be successful, you will be a dynamic and self-confident candidate, with experience in providing excellent customer service alongside achieving sales targets in a customer focused sales environment.
Main Duties and Areas of Responsibility :
What we offer
Person Specification :
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.