A taste of what you’ll be doing
Working in Customer Operations, you will be at the heart of everything we do - helping our customers. You won’t just be part of the customers’ experience, you will make it.
You will take full responsibility for what lands your way by delivering unforgettable customer service out-of-hours via our digital channels, after the phone lines close at 5pm.
We operate early in the mornings, during evenings, over the weekends and also on each of the bank holidays. We represent the E.
ON Next brand in the public domain, and are here to interact with our customers on all 365 days of the year across our social media platforms.
Every day will be different, as you face fresh challenges and are tasked to come up with awesome solutions.
You will be talking to customers via Facebook, Twitter, Trustpilot. and our Customer Community forum. You will also engage with a variety of industry stakeholders, as well as highlighting and improving inefficiencies in how we serve our customers.
These all form to be part of the day to day role. As a Digital Specialist in customer experience at E.ON Next, you will have the opportunity to look after our customers throughout their time with us, helping with a wide range of queries and making sure theyare happy.
We take everything as a learning curve, you will need to think fast, take responsibility, and use your initiative, letting us know if there’s a way we can do things better.
You will also be expected to make outbound phone calls where necessary. You’ll work from home the majority of the time with regular opportunities to connect with the broader team at a base’ location.
Are we a match?
We know what’s important to us at E.ON Next, we’re looking for great people to join our team and create the right culture to be the best.
You could be just what we’re looking for if these sound like you -
What else do I need to know :
E.ON is committed to being an inclusive employer. We recognise that everyone is different and we aim to provide a working environment where each person feels respected, valued and able to achieve their full potential.
We are happy to consider flexible working arrangements. If you require any reasonable adjustments, please just let us know.