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Sea Logistics Operational Care Expert (operativo mare import)

Are you an Sea Logistics Import Operator? Would you like to work for one of the most important Logistics company in the World?

Your Role

The ideal candidate will be responsible for coordinating transport activities by executing the necessary bookings with our partners through origin offices.

S / he will monitor team's performance and all of these activities which are to be performed in compliance with rules and regulations governing sea transport and associated national protocols.

Your Responsibilities

  • To instruct origin office for booking activities generating highest profit possible and fulfilling customer's expectation
  • To complete shipment details in our internal data management system (Carrier / Vessel, Item description, etc)
  • To perform custom clearance activities and ensure duty invoicing and collection
  • To coordinate with hauliers and carriers in order to perform delivery activities as per customer's request maximizing our profit
  • To update shipment details into internal tools to ensure customer's visibility and respecting operational process
  • To ensure a proper communication flow with Customer Care in order to maintain customers updated on shipment status
  • To immediately report problems, operation disputes or discrepancies to the direct report and manage 1st level escalation (internal / external)
  • To monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered - Initiate and resolve any rate discrepancies
  • To monitor team's performance and support team in case of need
  • To support the Customer Care team in resolving complaints
  • To perform financial as per existing guidelines ( invoicing, gp confirmation, invoices acknowledge , fsl preparation)
  • Your Skills and Experiences

  • Import Freight Forwarding background is a must-have
  • 2 / 5 years of experience in Sea Logistics Field
  • Fluency in English
  • High level of attention to details #LI-FI1 #spedizioni
  • Good Reasons to Join

    At Kuehne+Nagel, we go above and beyond for our colleagues, customers and communities to deliver excellence and innovation.

    We create opportunities for growth and development so that every employee is owner of his working experience, choosing every day the best balance between performance and individual wellbeing.

    We connect people and goods through innovative and sustainable logistics solutions. Seafreight, airfreight, overland and contract logistics are the pillars of our business, with a clear focus on IT-based logistics solutions.

    After 130 years of story, our global team counts over 78,000 employees at around 1,400 locations in more than 100 Countries of history, Kuehne+Nagel is active in Italy since over 50 years and operates in around 40 locations with a staff of 3,000 people among employees and partners.

    In 2021, Kuehne+Nagel Italy has obtained the Top Employer certification for the third year in a raw.

    Dal 7 settembre 2021

    Chiuso il 16 dicembre 2021


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