Business Support Officer

A career at the Lombard Odier Group is something to be proud of. Our mission is to protect and grow our clients’ wealth - but not by any means necessary.

Sustainability is at the heart of everything we do and we treat our clients’ wealth as if it were our own. We protect our clients’ assets for the long-term using expertise and innovation, all underpinned by our Rethink Everything philosophy.

Our colleagues are the foundation of our success. We employ people at different life stages, from graduates to executive level leaders.

The one thing they all have in common is that they seek to challenge the status quo, are imaginative and have the ability to offer a fresh perspective.

BUSINESS SUPPORT OFFICER

CP COO Business Engagement

General Information

Hiring Unit : Private Clients

Hiring Department : COO Office

Hiring Unit : Business Engagement

Job Title : Business Support Officer

Office Location : Geneva, Switzerland

Occupation rate : 100%

Contract type : Permanent contract

Role Summary

Within the Private Clients unit (PC) the COO Office CP Business Engagement Team supports business objectives and client expectations by creating or enhancing the products, services and processes within the Bank end-to-end.

In other words, rethinking and enhancing the Lombard Odier Client and Front Office experience.

The Business Support is at the heart of the COO Office CP Business Engagement Team. We are the first point of contact for the Front Office for key operational topics and ad-hoc requests.

We support Clients, Bankers and Assistants on a daily basis. Our values : client-first, white-glove service, problem-solving attitude, versatility.

Principle Responsibilities :

As part of the Business Support team, you will be part of a team of three people. You will be involved in a wide range of activities and in contact with numerous internal stakeholders.

The perimeter can vary over time but most representative activities include :

a) Supporting Front Office teams & clients in using digital tools & solutions :

  • E-banking (MyLO) : demonstrate tool to clients, help for 1st connection, reset PIN codes; handle access management (connection kits), add / remove account(s), analyze issues, perform testing
  • CRM : assign processes, change responsibilities, perform testing, manage duplicates.
  • b) Supporting Front Office teams in operational activities :

  • Invoices management for the Private Clients unit : checking, processing and validation
  • Attestation request handling for clients
  • Experience / Skills Required :

  • 5 years of professional experience
  • Experience in banking, middle or front or back office functions
  • Technology-savviness
  • Ability to demonstrate versatility, organization, reliability and adaptability
  • Excellent presentation and elocution
  • Proactive attitude, client-centric mindset, willingness to learn
  • Perfect mastery of French / English, other language a plus
  • Residence in Switzerland a must
  • If you recognise yourself in this description, then please do apply. We look forward to hearing from you.

    Schon seit 18.02.2021

    Geschlossen 29.05.2021

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