Customer Care Specialist for renting company -German Speaker Relocation Portugal

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role :

As a customer care specialist for a new generation of car rental across Europe : Belgium, Italy, Spain, United Kingdom. You will make a difference in the business of our clients and the life of their customers.

Your project belongs to a multinational company provider of renting cars.

You will be the first point of contact for customers and a dedicated brand ambassador. The right person for this role is a passionate game-changer at addressing customers’ needs, aiming to provide excellent service.

As a Customer Care Specialist with German, you will :

  • Engage with customers to help and offer solutions by inbound calls and chat
  • Handle outbound tasks such as last-minute car swaps, upgrades / downgrades, fleet modifications, accidents follow-ups
  • Demonstrate the ability to analyze information and solve problems
  • Work on continuous improvement for customer satisfaction

We are looking for :

  • Native or proficient German (C2)
  • Fluency English (B2)
  • Previous customer-oriented environment experience is a plus
  • Excellent verbal and writing skills
  • Multitask, rigorous, autonomous, and resourceful
  • Analytical and positive mindset and a sixth sense for problems
  • For non-EU residents, it is mandatory to have a valid work permit.

We offer you :

  • Competitive wages (14 monthly payments per year)
  • Meal allowance paid in voucher card (net)
  • Monthly Performance Bonus
  • Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program

Life at our company :

  • Work in a diverse environment with people from over 58 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more!
  • New and modern offices in Braga, Portugal

All submissions will be treated confidentially under the General Data Protection Regulation.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Schon seit 24.02.2022

Geschlossen 24.05.2022

Reinigungsangestellte/r

Raumpflegerin Haushaltshilfe in der Region Schaffhausen

Frischwarenverkäufer im Einzelhandel

Maschinenführer / Anlagenführer

Maschinenführer / Anlagenführer

Reinigungsangestellte/r