German Customer Advisor – Retail & Fashion Project Relocation Portugal

Why join us

Are you a fashion-week kind of person? Then come join our dynamic multilingual teams in Lisbon who are just as passionate about fashion trends.

You will grow with us in a global company that puts its people at the heart.

We are looking for Customer Advisors to provide stellar customer experience on behalf of our Client. You will have the opportunity to act as a bridge between the customers’ needs and the products they love.

Your mission at Webhelp

At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers. Your project is a global leading player in the fashion retail industry.

Your mission is to create enthusiasm around our client’s products and solve with precision and efficiency emerging issues that customers may face.

You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.

What you will be doing at Webhelp

As a Customer Advisor , you will :

• Manage customers’ expectations regarding the products and shipping deadlines
• Prepare, maintain and review purchasing files
• Confer with customers by email or chat to provide information about products, take or enter orders, cancel accounts, or obtain details on complaints
• Place online orders for customers
• Assist customers when accessing their online accounts
• Provide support to our Client’s physical stores with customers’ orders, loyalty points and accounts access

What we are looking for

Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer-orientated and can adapt seamlessly to different types of people.

Likewise, it is important that you can multitask, prioritize, and manage time effectively.

We’ll be a great match if you :

• Are native or proficient in German (C2)
• Are fluent in English (B2)
• Demonstrate excellent communication skills coupled with empathy and team spirit
• Have previous experience in Customer Service (definitely a plus)
• Love to identify customers’ needs and propose fast solutions
• Would like to develop your personal qualities within a professional environment
• Love to stay on top of the latest trends when it comes to high-street fashion

You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment.

What we offer

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Transportation allowance
• Health insurance with a dental plan (after 6 months of contract)
• Relocation Package : shared accommodation and flight reimbursement

Who we are

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp , you will be part of a community of over 100,000 game-changers from more than 140 locations in 55 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

If this sounds like you, join us in Lisbon!

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.